Tell us what we can do better
Your feedback goes to the people who build the software, and it decides what we change next.
Innovation through collaboration
How we work with you.
We build our software with the brokers who use it. Here is what that means in practice, and what you can hold us to.
The improvement loop
Your feedback becomes the next version.
Every change to our software follows the same four steps. The loop starts with you.
- You tell usFeedback, a problem or an idea.
- We build itThe people who make the software change it.
- A test group checks itNew versions are tested before release.
- It reaches your desktopThe update arrives. You restart when it suits you.
Our commitments
What you can hold us to.
A person will contact you
Every enquiry and support request is read by a person, who will get in touch to talk it through.
Tested before it reaches you
New versions go to a test group first. Updates then arrive on your desktop and you restart when it suits you.
You focus on your clients
We take on the repetitive work, so your team spends its time advising.
When you contact us
What happens next.
- You send a message.Use the contact form or email [email protected]. Tell us what happened or what you need.
- A person reads it.Not an automated queue. Someone who knows the software.
- We contact you.We get in touch to talk it through and agree what happens next.
- We follow it through.If it needs a change to the software, it goes into the improvement loop and you hear when it ships.
Tell us what we can do better.
Feedback, a problem or an idea. A person will read it and contact you.